Who we are
Safirika is operated by Faida SENSE Technologies, a registered sole proprietorship. Safirika provides shared-seat travel discovery, reservation information, stage-to-stage parcel tools and tools for transport operators. The listed operator provides the transport or parcel-handling service.
This notice covers the Safirika app and this website. An operator may also handle information independently when you contact them, travel with them or pay at their counter. Ask that operator about their own handling of your information.
Information we handle, and why
| Information | Purpose |
|---|---|
| Account and contact details, such as name, email and phone | Sign-in, account administration, booking contact and support. |
| Bookings, seat quantities, departure details, deadlines and schedule responses | Reserve capacity, show your ticket and support schedule changes, transfers or cancellations. |
| Parcel sender and recipient names, phone numbers, origin/destination towns and collection counters | Contact the people involved, arrange stage-to-stage handling and show the agreed drop-off and collection points. A recipient may not have a Safirika account. |
| Declared parcel contents, package quantity, estimated weight, service conditions and quotes | Assess the request, quote a price and record the sender’s acceptance before physical receipt. |
| Parcel references, custody updates, issues, staff notes and counter-receipt records | Track operator-recorded receipt, dispatch, arrival and collection; handle support and preserve an accurate history. |
| Private parcel pickup codes, code-check records and collector name | Let the sender reveal and share a code with the recipient and let authorised staff record collection. A code check is not independent proof of a collector’s identity. |
| Payment-related records supplied through operator or staff workflows | Keep actual counter-payment and financial-resolution history distinct from reservation or parcel status. Live online fare and parcel collections are not enabled. |
| Operator business information, branding and verification documents | Provide operator profiles, operate business tools and review identity or business information. Supporting documents are restricted to authorised reviewers. |
| Ratings, reviews and associated display details | Show passenger feedback on operator profiles. Reviews and associated display information may be public. |
| Support and deletion-request form details | Review and respond to the request you submit through this website. |
| Service, security, access and notification records | Protect accounts, investigate failures and record the actions taken by authorised staff. |
Parcels and recipient information
A sender supplies their contact phone and the recipient’s name and phone for the selected parcel service. Provide only details you are authorised to share and let the recipient know their information is being used for this delivery. Describe contents briefly; do not put passwords, identity-document numbers, medical records, payment PINs or private pickup codes into general descriptions or public support forms.
The sender and authorised staff of the selected operator can access the private parcel record. Authorised platform administrators can access it for support, security and administration. Parcel contact details and descriptions are not public service-directory information, and a parcel reference alone does not provide public tracking access.
An active pickup code is stored privately so the sender can reveal it and share it directly with the recipient. Operator and administrator parcel-detail screens do not reveal it. Staff enter the code to record collection. The active code is removed after collection or cancellation, or replaced when a new quote requires fresh acceptance; status, receipt and code-check history may remain under the retention rules below. Staff-recorded updates are not live GPS tracking, independent identity verification or proof of external notification delivery.
You can use our privacy request form or contact safirikaapp@gmail.com to ask about information associated with a parcel. A Safirika account is not required to start a privacy request. We check your relationship to the information before disclosing or changing it; do not send your pickup code or identity documents through the public form.
Location is optional
Choosing “Use my location” in the app requests approximate foreground location to suggest a departure town. You can choose a different town manually. Safirika does not store the device coordinates or track you in the background. Android location and geocoding services may process the lookup. This website does not request your location.
Phone alerts are optional
When Android alerts are configured and you enable them, an installation identifier and messaging token are associated with your account to route booking notices to that phone. Delivery attempts, phone-reported receipt and opening are recorded separately. An alert accepted by the messaging service is not proof that you saw it.
Lock-screen alerts use generic text rather than passenger names, fares or route details. Opening an alert checks the signed-in account before showing the booking. You can disable alerts in the app or phone settings; in-app travel notices remain available.
Device storage and website use
The app stores settings, account-session information and limited account-scoped booking information needed for its features. Device settings and cached information do not replace the current booking or payment state on the server.
This website uses locally hosted fonts and images. It does not add advertising trackers or analytics scripts. Hosting and form providers may keep technical request and anti-spam records. A short-lived browser session flag can distinguish a form submission from a direct visit to the status page; the flag does not contain your form details.
Retention and account deletion
Account and operational information is kept for the service purposes described here. You can request deletion of your account and associated personal data without installing or opening the app.
We verify account ownership before making destructive changes. Deletion is reviewed rather than automatically performed by a website form. Some booking, parcel, counter-receipt, payment, operator, dispute, security or audit records may need to be retained for an applicable obligation or unresolved issue. We explain any exception and the applicable retention period when handling your request. Records must not be retained indefinitely merely because a request was made.
Recipients without an account can request access, correction or deletion of their parcel-related information through the privacy support route above. We verify the requester’s relationship to that information rather than relying on a parcel reference alone.
Submitting a request does not itself cancel a journey or parcel request, return a parcel, transfer a booking, process a refund or confirm deletion. Keep any travel and payment records you need while your request is being reviewed.
Your choices and requests
You can request access to your personal information, correction, deletion or information about its use. You can also raise an objection or withdraw an optional permission. Disabling location or notifications does not prevent you from choosing towns manually or reading in-app notices.
Use the privacy support form for an information or correction request, or the dedicated account-deletion form. If a privacy concern remains unresolved, information about rights and complaints is available from Kenya’s Office of the Data Protection Commissioner.
Security and changes
The app restricts access according to account ownership, operator membership and administrator permissions. Please do not send passwords, OTPs, payment PINs or identity documents through this website’s forms. No internet service can promise absolute security.
We may update this notice as the service changes. The date at the top identifies the current version. New online payment collection or materially different processing requires an updated explanation before use.
Contact Safirika
Faida SENSE Technologies · Safirika