1. About these terms
Safirika is operated by Faida SENSE Technologies, a registered sole proprietorship. These terms apply to use of the Safirika app, website and operator workspace. Read them alongside our privacy notice and the departure details shown before booking. Contact us if you need clarification before proceeding.
Safirika provides discovery, shared-seat reservation information and operator-management tools. The operator identified on a departure provides the transport service. Check the operator, departure time, boarding point, fare and reservation deadline for your journey.
2. Your account
Provide accurate contact information and keep it up to date. Use only an account you own or are authorised to manage. Keep passwords and OTPs private and report suspected unauthorised access. An operator account must be managed by someone authorised to act for that business.
Registration does not itself grant administrator access, a verification badge or transport operating permission.
3. Reservations and availability
Check the route, date, time, boarding point, seat quantity, fare and deadline before confirming. A shared-seat reservation applies to the departure shown; it is not a private vehicle hire. Availability can change while you browse. A server-confirmed booking, rather than a search result or an unconfirmed submission, establishes whether your reservation was made.
Unpaid reservations may expire at the displayed deadline. Do not assume an expired or cancelled reservation has been restored. Keep your booking reference and contact the operator about boarding or an immediate departure issue.
4. Stage-to-stage parcels
Parcel requests are separate from passenger seats. Check the selected operator, origin and destination counters, contact details, collection hours, accepted contents, package quantity, weight limits and price before proceeding. This version supports counter drop-off and collection; it does not promise door-to-door delivery, live GPS tracking, a guaranteed arrival time or insurance.
A service may offer a fixed price per package, a total quote, or both. The sender must explicitly accept the displayed total. Before physical receipt, a revised quote requires fresh acceptance; a request alone does not reserve a dispatch slot. The full agreed parcel amount is payable at the origin counter before dispatch. Keep the actual receipt; a staff payment record is not independent provider confirmation.
Supply only recipient details you are authorised to share and tell the recipient about their use for the delivery. Share the private pickup code directly with the intended recipient and keep it out of public forms. Staff record receipt, dispatch, arrival and collection. A successful code check is not independent identity verification.
Use the app’s cancellation action before physical receipt where available. After physical receipt, contact the operator and use the issue/support process; the app does not automatically return parcels, reroute them, settle loss or damage claims, provide insurance or mark refunds paid. Applicable rights and responsibilities are not excluded by this description. See our parcel privacy information.
5. Counter payments and charges
The current fare-payment flow is pay at the operator’s counter. Pay before the deadline on your booking and keep the operator’s receipt. A reservation reference is not proof of payment.
Live online fare and parcel collection is not enabled in this release. Any available sandbox checkout is a test and does not pay a real fare or parcel charge. Do not share payment PINs or OTPs in response to an unsupported payment request. Any charge that applies must be disclosed before you agree to it. These terms do not introduce an undisclosed passenger reservation fee.
6. Departure changes, transfers and cancellations
Read the original time, proposed time, reason, response deadline and available choices on your booking. Receiving or opening a notice does not accept a new schedule. Use the explicit response actions in the app. The booking screen identifies whether a proposal is pending or effective and explains non-response. New reservations may pause during a pending proposal.
A transfer request does not move a booking by itself. Passenger agreement, destination capacity and staff resolution are required before an actual transfer is confirmed. Cancellation and refund processing are separate.
Refunds depend on actual payments, the circumstances and applicable rights. An unpaid reservation does not establish that a fare was collected. For a counter payment, keep the receipt and contact the operator; Safirika support can review the related platform record or request. A refund request is not proof that money has been returned. Nothing here automatically makes a payment non-refundable or excludes a remedy available under applicable law.
7. Operator responsibilities
Operators must be authorised to publish their listings and hold the licences, insurance, vehicle permissions and other approvals applicable to their activities. They must provide accurate business, contact, vehicle, route, fare, capacity, schedule and boarding information, and use the supported change process when bookings are affected.
Keep booking and payment records accurate. Do not misrepresent availability, collections or refunds, or bypass capacity, verification, staff-access or passenger-consent safeguards. Use passenger, sender and recipient information only for the relevant service and other permitted purposes. Keep parcel handling, contact, receipt and collection records accurate. Operator registration is free.
8. Verification and reviews
Verification indicates Safirika identity and business information checks. It is separate from passenger ratings, does not guarantee a journey outcome and does not replace the operator’s applicable approvals. Ratings describe passenger experience under the app’s eligibility rules.
Publish honest and relevant feedback. Do not fabricate reviews, impersonate someone, harass others or reveal another person’s private information. Upload business branding, images or documents only where you have permission to use them.
9. Acceptable use and access restrictions
Do not use the service for fraud, unauthorised account access, malicious software, spam, security interference or manipulation of bookings, payments, reviews or badges.
Access may be restricted where necessary to address misuse, security or an applicable obligation. You can contact support to request review. Restricting access does not itself cancel financial obligations, settle disputes or remove privacy rights.
10. Availability and alerts
Connectivity, device settings and third-party services can affect access and alerts. Check your current booking in the app and contact the operator about urgent departure matters. Sending an alert does not establish that you received or accepted it.
Maintenance and updates do not silently replace existing booking commitments. Affected bookings must follow the applicable schedule-change and resolution process.
11. Your information and rights
Our privacy notice explains information use and sharing. You can request account and associated personal-data deletion. Ownership checks and any necessary retention are explained before an outcome is confirmed. A deletion request does not itself cancel travel or parcel handling, return a parcel or complete a refund.
These terms do not exclude or limit rights, remedies or responsibilities that cannot lawfully be excluded or limited. Contacting support does not require you to waive available legal or regulatory remedies.
12. Changes to these terms
The date at the top identifies this version. Material changes will be made available on the website and, where appropriate, in the app. Changes do not retrospectively erase an existing booking commitment or payment record. Review the disclosed terms before agreeing to any newly introduced paid feature.
13. Contact and complaints
Safirika · Faida SENSE Technologies
Email safirikaapp@gmail.com or use our support form. Include a booking or parcel reference when relevant. Never send passwords, OTPs, payment PINs or identity documents through the public form.